FAQ

When will my order ship?

Orders are generally processed within 1–3 business days. After processing, U.S.-dispatched items typically arrive in 3–5 business days, while items dispatched from other locations typically arrive in 10–15 business days. Tracking will be emailed when available. See our Shipping Policy for details.

Will items in the same order arrive together?

Some items may ship separately because they leave from different dispatch locations. You'll receive tracking information for each shipment when applicable.

Can I change or cancel my order?

Contact us as soon as possible after ordering. We'll do our best to help, but changes cannot be guaranteed once fulfillment has started.

What if my item arrives damaged or incorrect?

Contact us with your order number and clear photos of the item, packaging, and shipping label when applicable. We'll review the issue and help make it right.

Do you accept returns?

You may request a return within 14 days of delivery. Please review our Return & Refund Policy and contact us before sending anything back.

How can I contact Hollowmere?

Use our Contact page and include your order number when your question is about an existing purchase.